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ITSM
ISO-20000 Singapore INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)
ISO-20000 Singapore is the internationally recognized standard designed specifically for effective IT Service Management within the Singapore context. ISO-20000 Singapore outlines a comprehensive and integrated set of management processes that ensure consistent, reliable, and high-quality delivery of IT services to businesses and their customers. When organizations aim to strengthen IT service management in Singapore, ISO-20000 Singapore becomes essential because it emphasizes not only service delivery but also the underlying processes, governance, and continual improvement practices that support them. This standard ensures that IT teams operate efficiently, align their services with business needs, and maintain a strong service culture—making ITSM more structured, accountable, and outcome-driven.
ISO-20000 Singapore is the international standard specifically for IT Service Management in Singapore. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers. When looking at IT service management in Singapore the emphasis usually on the delivery of IT services and the processes used to support them. And it’s right that this should be the focus; it is, after all, the main deliverable of the whole ITSM idea.
- There is ongoing management commitment to the provision of quality IT services.
- The IT services continue to meet the business needs.
- We measure how well we’re doing.
