ISO 9001 is the world’s most widely recognized management system designed to support your organisation in achieving excellence.
ISO 9001 specifies the requirements that your QMS will need to meet in order for your organization to become certified to the standard. The requirements in ISO 9001 are supplemented by guidance contained in ISO9000 and ISO9004 which were published in 2015 and 2018 respectively. ISO9004 is well worth reading as it fills in some of the gaps in understanding how the requirements in ISO9001 should be met and gives more clues about what the auditor may be looking for.
Benefits of implementing Quality Management System
- Focus on achieving planned results
- Flexibility for documented information
- Improved risk control
- Better process control leading to improved results
- Improved customer satisfaction
- Customer retention and loyalty
- Improved image and reputation
- Greater credibility